Business process management (BPM) has obtained significant importance for both academics and practitioners. However, the academic literature needs additional empirical researches to fulfill research-practice gaps, especially on how organizations are developing BPM tasks, identifying the barriers faced and main enablers adopted. Within this context, this paper presents the empirical findings and lessons learnt from an action research on the evolution of the logistics processes management for a multinational entertainment company. Different critical factors are analyzed and discussed within the Master Thesis regarding the entire BPM development from a life cycle approach, focusing in the organizational, people and IT dimensions, resulting in contributions for both academics and practitioners.