Título: | YIELD MANAGEMENT IN RIO DE JANEIRO HOTELS: SURVEY AND ANALYSIS | ||||||||||||||||||||||||||||||||||||||||
Autor: |
LUIZ GUSTAVO ALCURE DE MORAIS |
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Colaborador(es): |
LEONARDO JUNQUEIRA LUSTOSA - Orientador |
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Catalogação: | 10/MAR/2003 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=3329&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=3329&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.3329 | ||||||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||||||
As a consequence of the deregulation of the American
airline industry in the 70 s, Yield Management was created
as a managerial tool in order to maximize the profits and
to keep the competitive advantages of companies of the
sector. With time, this tool was adopted by other service
companies, where a flexible demand for a fixed capacity and
high under utilization costs exist, helping the
managers to maximize their operations revenues.
Yield Management (YM), or Revenue Management, is the
allocation process of the right type of capacity to each
type of customer at the proper price to maximize the sales
revenues of services, or of highly perishable goods. It can
still be said that YM is a systematic form to carry out a
type of discriminatory price to meet demand taking into
account occupation data and the marginal cost of
resource utilization (airplane, hotel, or another service
rendering system). The study presented in this thesis aimed
at verifying how the main tourist hotels of Rio de Janeiro
are taking advantages of this tool within their reservation
and sales processes. To accomplish this objective, a sample
of eleven hotels was selected amongst the fifteen more
important hotels of the main touristic area of
Rio de Janeiro City. Interviews were carried out with the
managers responsible for the reservation and, or sales,
departament, who answered a questionnaire about
the current application of YM elements within the
organization. The results have indicated that YM is still
very little spread out among these hotels, being recognized
and of incipient application, only in large hotel chains,
mainly, the international ones. Some obstacles pointed out
by the respondents and inferred from their responses are
commented.
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