Título: | PROPOSAL OF A PERFORMANCE MEASUREMENT SYSTEM BASED ON THE BALANCED SCORECARD FOR THE CENTRAL TRANSPORTATION UNIT OF THE BRAZILIAN ARMY | ||||||||||||
Autor: |
CAIO CESAR FERREIRA MODESTO MARQUES |
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Colaborador(es): |
ANTONIO MARCIO TAVARES THOME - Orientador |
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Catalogação: | 09/OUT/2017 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=31705&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=31705&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.31705 | ||||||||||||
Resumo: | |||||||||||||
In the current economic environment, public organizations must be accountable to society through the results and impacts that they are capable of generating. The recognition by society of the products generated by the public organizations is given through the coherence in the decisions of the managers with an efficiency, efficiency and effectiveness in the administration of the available resources. In this sense, it is through the Strategic Management that organizations develop a continuous and integrated process of formulation, implementation, evaluation and correction of the strategy, capable of leading it to excellence in fulfilling its reason for existing (organizational mission). The Balanced Scorecard is a Performance Measurement System that supports the process of implementing the strategy, being the most widespread and detailed, which guarantees a better result in understanding the strategy s deployment in operational actions. In addition to the reasons cited above, in view of the Brazilian Army s interest in implementing the Strategic Management System with the use of the BSC methodology, this work sought, through a case study fulfilling the steps of preparation of the organization, strategy formulation and detailing, to propose a Performance Measurement System based on the Balanced Scorecard in support of Strategic Management in the Central Transportation Unit (Estabelecimento Central de Transportes), resulting in a validity and use of the proposed system, making possible a better management of available resources, adoption of a strategic mentality on the military involved, in addition to adherence to the Program of Excellence of the Brazilian Army.
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