ETDs @PUC-Rio
| Título: | QUALITY MANAGEMENT IN HIGHER EDUCATION INSTITUTIONS: A PROPOSAL FOR THE POSTGRADUATE METROLOGY PROGRAMME OF PUC-RIO | ||||||||||||
| Autor: |
REINALDO GOMES SANTANA |
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| Colaborador(es): |
MAURICIO NOGUEIRA FROTA - Orientador MARIA FATIMA LUDOVICO DE ALMEIDA - Coorientador |
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| Catalogação: | 09/JUL/2014 | Língua(s): | PORTUGUESE - BRAZIL |
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| Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
| Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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| Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=23194&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=23194&idi=2 |
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| DOI: | https://doi.org/10.17771/PUCRio.acad.23194 | ||||||||||||
| Resumo: | |||||||||||||
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The objective of this dissertation is to propose a quality management system for the Postgraduate Programme in Metrology (PósMQI) at PUC-Rio, according to international normative frameworks and the national standard NBR 15419:2006. Within the institutional context in which this research took place, it is considered that this effort will significantly contribute to the improvement of services provided by PósMQI and the quality of its products; greater efficiency and effectiveness of Program organization; formal recognition of Program excellence, considering a future certification program. Additionally, it is believed that it can serve as a model for other educational institutions that wish to improve the quality of their services and products. The methodology encompasses bibliographical and documental review on the central themes of the dissertation and a case study, focusing on PósMQI quality management. The main results is a proposal of a Quality Management System for Program PósMQI in accordance with applicable normative requirements.
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