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Estatística
Título: INTERNATIONAL STANDARDIZATION AND ORGANIZATIONAL LEARNING IN COMPLEX ADAPTIVE SYSTEMS: THE CASE OF ISO 26000 SOCIAL RESPONSIBILITY STANDARD
Autor: EDUARDO CAMPOS DE SAO THIAGO
Colaborador(es): MARIA FATIMA LUDOVICO DE ALMEIDA - Orientador
Catalogação: 11/JUL/2013 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=21749&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=21749&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.21749
Resumo:
The main objective of this dissertation is to analyze the learning dynamics and the specific learning mechanisms experimented by the different groups during the development process of ISO 26000 standard, through the lens of the social complexity perspective of organizational learning (OL). In the context of ISO 26000’s learning process, it was assumed that the social complexity perspective of organizational learning (OL) could be especially useful as it can improve the understanding of the role of learning in a double level of consensus – amongst stakeholders and across countries – in the light of the strategic challenges faced by ISO within the global governance arena. The research methodology comprises: (i) bibliographical and documental review on international standardization; social complex adaptive systems; organizational learning, with special attention to integrative approaches; (ii) review of the development process of ISO 26000 standard; (iii) design of a conceptual model that integrates the international standardization and organizational learning, through the lens of the social complexity perspective; (iv) development and application of a survey questionnaire to representatives of ISO-TMB-WG SR, including its Brazilian Mirror Committee; and (v) description of ISO 26000 study case. The main results can be summarized as follows: (i) learning dynamics analysis of the development process of ISO 26000 standard; (ii) list of main facilitating and constraining factors for OL in this case; and (iii) recommendations addressed to ISO regarding future international standardization processes in social complex environments.
Descrição: Arquivo:   
COVER, ACKNOWLEDGEMENTS, RESUMO, ABSTRACT, SUMMARY AND LISTS PDF    
CHAPTER 1 PDF    
CHAPTER 2 PDF    
CHAPTER 3 PDF    
CHAPTER 4 PDF    
CHAPTER 5 PDF    
CHAPTER 6 PDF    
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