Título: | CRITICAL FACTORS FOR THE TRANSFERENCE OF KNOWLEDGE WITHIN FRANCHISING CHAINS: AN EXPLORATORY STUDY ON A BRAZILIAN FRANCHISING CHAIN OF FOREIGN LANGUAGES COURSES | ||||||||||||||||||||||||||||||||||||||||
Autor: |
FELIPE MATHIAS CASTELLO BRANCO |
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Colaborador(es): |
SANDRA REGINA DA ROCHA PINTO - Orientador |
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Catalogação: | 25/JAN/2012 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=19054&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=19054&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.19054 | ||||||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||||||
Aspects that influence and/ or represent the conditions to realize knowledge
exchange, learning and development of the intellectual capital within the
organizations constitute a topic of utmost importance to the survival of enterprises
at any segment or industry. Recent surveys suggest the adequacy of the tradeoff to
which individual entrepreneurs submit when they take the decision of becoming
part of a franchising system. The franchisees accept to pass on part of their profits
to a franchisor, in the format of fees and royalties in exchange to access
knowledge restricted to the members of the network. The critical factors, able to
influence the transference of organizational knowledge, refer to formal and
informal mechanisms that build up favorable conditions to exchanges within the
organization (or among organizations of a network). The present study
investigates the perception of the members of a Brazilian franchising chain,
knowledge intensive, regarding the factors they consider to be critical to promote
the transference of knowledge within this network. To reach this objective we
developed a case study. In a qualitative research we made use of personal
interviews in depth – carried out from December 2010 to May 2011 with 15
(fifteen) franchisees – and percentage data observed from a questionnaire – sent
by email to all franchisees of that network. Some factors became then evident
regarding the perception of Brazilian franchisees regarding critical factors for
knowledge transference within a network: a group of structural essential factors
and a group of critical incremental factors were distinguished. This study presents
evidences that, for Brazilian franchisees, social linkages are determining factors
when it comes to transferring knowledge within a network.
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