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ETDs @PUC-Rio
Estatística
Título: HEDONIC OR UTILITARIAN PURCHASE MOTIVATION: HOW DOES IT AFFECT REGRET?
Autor: CYNTHIA STORCK FIGUEIRA
Colaborador(es): LUIS FERNANDO HOR MEYLL ALVARES - Orientador
Catalogação: 11/JAN/2011 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=16725&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=16725&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.16725
Resumo:
The hedonic and utilitarian motivations of purchase can provoke different emotional responses in post-purchase, such as regret. The regret s approach as a negative emotion, the result of the evaluation process after purchase, is gaining more attention and importance in the study of consumer behavior. This dissertation attempted to examine how it expresses regret that consumers experience in post-purchase, depending on their motivation for consumption is hedonic or utilitarian. We conducted a survey, with the questionnaire being sent by e-mail to a non-probabilistic sample of 131 consumers. The results suggest that experienced regret is manifested more intensely in the hedonic motivation of purchase and it is less intense in the utilitarian motivation.
Descrição: Arquivo:   
COVER, ACKNOWLEDGEMENTS, RESUMO, ABSTRACT, PRESENTATION, SUMMARY AND LISTS PDF    
CHAPTER 1 PDF    
CHAPTER 2 PDF    
CHAPTER 3 PDF    
CHAPTER 4 PDF    
CHAPTER 5 PDF    
REFERENCES AND ANNEX PDF