Título: | INFORMATION TECHNOLOGY SERVICES OUTSOURCING: IT PROFESSIONALS ADVISORY EXPERIENCE | ||||||||||||||||||||||||||||||||||||
Autor: |
SILVIA GRISELDA ANDUEZA |
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Colaborador(es): |
SANDRA REGINA DA ROCHA PINTO - Orientador |
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Catalogação: | 07/JAN/2011 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=16713&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=16713&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.16713 | ||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||
Information technology (IT) is a component that influences organizations´s
performance and its effective application constitutes a challenge due to the speed
associated to technological changes and the amount of financial resources and
expertise of human resources required for its implementation. One of the
strategies adopted by organizations to meet the needs of IT is to outsource all or
part of the provision of IT services. The objective of this study was to describe the
essence of the meaning of advisory experience according to the perception of
professionals who provide IT consulting services. To achieve this purpose, a
phenomenographic research was conducted in order to allow a group of fifteen
consultants working in a regulatory public institution freely put its experience on
the provision of IT consulting services. The data analysis resulted in the
identification of the themes Acting Area Significance, Competency Advisory
Conformation, Services Valuation and Advisory Predisposition related to IT
consulting. The meanings attributed for these subjects allowed to propose a
description of the essence of this kind of experience. The relevance of the research
lies in the fact that, typically, the outsourcing analysis emphasizes the outsourcing
contractual relationship established between the contractor and the contracted
company and recognizes the consultant as only one of the resources needed to
provide the service without considering the peculiarities inherent to the advisory
activity.
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