Título: | A DESCRIPTIVE ANALISIS OF THE KNOWLEDGE TRANSFERING PROCESS FROM MATURE WORKERS TO YOUNGER ONES INSIDE ORGANIZATIONS | ||||||||||||||||||||||||||||||||||||
Autor: |
DANIELLE DIDIER LYRA |
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Colaborador(es): |
SANDRA REGINA DA ROCHA PINTO - Orientador |
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Catalogação: | 25/MAR/2010 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=15433&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=15433&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.15433 | ||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||
The aim of this research is to investigate and describe the knowledge
transmission dynamic as experienced by senior workers in two public companies.
Senior workers usually take up an important role in companies because the years
of experience gained at work resulted in the acquisition of knowledge not only
related to technical and explicit aspects, but also to a tacit dimension not easily
codified and passed on. Taking also into consideration that these workers are close
to retirement, their ability to pass on knowledge reflects and determines the
capability of the company itself to keep and protect its organizational memory. In
order to carry out this research, two case studies based on semi-structured
interviews led to the conclusion that throughout the concerned companies’
histories there were discontinued initiatives related to the knowledge transmission
process. In addition, the analysis of the interviews’ contents showed the existence
of four categories: a) conversion of knowledge: processes, obstacles and enabling
conditions, b) relationship between culture and organizational learning, c)
perception of seniors towards relations, roles, apprentice’s attitude and learning
process, and d) opportunities created by the knowledge acquired. The major
difficulty pointed out by the interviewees is connected to the lack of structuring as
far as the knowledge management processes are concerned. Therefore, the
informal knowledge transmission prevails and, as consequence, each senior
worker develops his own teaching methodology.
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