Título: | ISO 9001: EFFICIENCY OR LEGITIMACY? | ||||||||||||||||||||||||||||||||||||
Autor: |
DENNIS SEIJI TAQUEMORI |
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Colaborador(es): |
SANDRA REGINA DA ROCHA PINTO - Orientador |
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Catalogação: | 18/SET/2009 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=14195&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=14195&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.14195 | ||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||
An increasing number of institutional practices has emerged to rule or
improve organizational performances and reduce transaction-costs. However,
these practices don´t necessarily enhance efficiency. The neo-institutional theory
is chosen as the groundwork for this study in order to avoid a reductionist,
mechanical analysis, and also for taking into account the following aspects:
legitimacy; efficiency; isomorphism; and deinstitutionalization. The ISO
organization represents an interesting subject to study since it is legitimated
worldwide, and transforms several values and beliefs into organizational rules and
norms that become myths and ceremony. Moreover, this research aimed at
analyzing two seemingly opposite elements in the institutional theory: efficiency
and legitimacy. In order to accomplish its objectives, the study applied as
reference the perception of specialists in relation to the efficiency of
implementation of the international standards for quality management systems
known as ISO 9001. This ISO seems to legitimate organizations that become
certified and, at the same time, it´s believed to be a management model intended
to produce more efficiency. As an outcome of the study, the dilemma efficiency
versus legitimacy in the practice of ISO 9001 is analyzed, and then possible
evidences of a process of deinstitutionalization are presented: innovative
practices; more extensive standards; and modification of institutional values.
Therefore this study represents a contribution to academic matters through
applying the institutional theory to the practice of ISO 9001, in as much as to
organizations, since it presents possible improvements in the implementation of
this standard, and the tendency of its possible substitution.
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