Título: | PERFORMANCE MEASUREMENT SYSTEM: A CASE STUDY ON PETROBRAS MARITIME TRANSPORTATION | ||||||||||||||||||||||||||||||||||||||||
Autor: |
RENATA GOMES FRUTUOSO BRAZ |
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Colaborador(es): |
LUIZ FELIPE RORIS RODRIGUEZ SCAVARDA DO CARMO - Orientador |
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Catalogação: | 14/JAN/2009 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||||||||||||||||||||||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12966&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12966&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.12966 | ||||||||||||||||||||||||||||||||||||||||
Resumo: | |||||||||||||||||||||||||||||||||||||||||
Performance measurement systems is an issue that has been
intensively
studied, both by scholars and by the practioners. The
Maritime Transportation
area of Petrobras has identified the need to re-evaluate its
performance
measurement system, which motivated this thesis, which has
the purpose of
proposing an improved performance measurement system. In
order to achieve
that, the current performance measurement system has been
assessed, identifying,
describing and analyzing the main performance measures
currently used by the
Maritime Transportation area in connection with the
performance of its fleet. The
research method applied consisted in literature review,
collecting data from the
company`s information systems, carrying out semi-structured
and structured
interviews, as well as validation interviews, in order to
assess the current
performance measurement system of the fleet, propose
improvements and verify
the extent of the suggested modifications. As a result, it
has been identified the
need to review three out of five measures, resulting in a
proposition of seven
measures to evaluate the performance of the fleet, such
proposition being
validated by the Maritime Transportation area through
interviews. The validation
of the proposed measuring method for some of the performance
measures has
been reinforced by the use of historical data for further
anlysis and presentation to
the managers and other interviewed persons in the Maritime
Transportation area.
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