Título: | IDENTITY AND IDENTIFICATION IN ORGANIZATIONS: A CASE STUDY OF THE MANAGEMENT OF THESE CONCEPTS IN A COMPANY THAT SELLS CONSULTING AND OUTSOURCING SERVICES | |||||||
Autor: |
THIAGO TONELI CHAGAS |
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Colaborador(es): |
JOSE ROBERTO GOMES DA SILVA - Orientador |
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Catalogação: | 13/NOV/2008 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | |||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12481&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12481&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.12481 | |||||||
Resumo: | ||||||||
This dissertation examines how organizations establish
their identities and
how they reinforce employees´ identification with them. To
this purpose, the
following topics are examined: The concepts of
organizational identity and
employees´ identification; the connection of these with the
multiple forces that
influence employees´ behavior within the company
(individual identity); and the
challenges of efficiently implementing an employee
identification that will
provide an effective tool to manage the relationship
between the company and its
employees. This research is based on a case study of a
company that sells
consulting and outsourcing services. Sixteen interviews
were conducted - eight
for each of these business areas. The analysis focuses on
the ways this
organization establishes its identity and facilitates
employees´ identification in
those two work areas. The results show the efficacy of the
organization´s actions
since its employees appear to be proud, optimistic, secure,
and confident in their
careers with the company. Furthermore, they indicate a
strong commitment and
identification with the organization´s values, principles,
beliefs, philosophies and
objectives. This positive outlook is, in great part, due to
the organization´s
transparency regarding the management of employees´
careers. In addition, it
shows that managing these expectations is very important
since it makes possible
a better alignment of the company´s existing psychological
contracts, thus leading
to the organization´s success in the sector where it
competes.
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