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Estatística
Título: IDENTITY AND IDENTIFICATION IN ORGANIZATIONS: A CASE STUDY OF THE MANAGEMENT OF THESE CONCEPTS IN A COMPANY THAT SELLS CONSULTING AND OUTSOURCING SERVICES
Autor: THIAGO TONELI CHAGAS
Colaborador(es): JOSE ROBERTO GOMES DA SILVA - Orientador
Catalogação: 13/NOV/2008 Língua(s): PORTUGUESE - BRAZIL
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12481&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=12481&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.12481
Resumo:
This dissertation examines how organizations establish their identities and how they reinforce employees´ identification with them. To this purpose, the following topics are examined: The concepts of organizational identity and employees´ identification; the connection of these with the multiple forces that influence employees´ behavior within the company (individual identity); and the challenges of efficiently implementing an employee identification that will provide an effective tool to manage the relationship between the company and its employees. This research is based on a case study of a company that sells consulting and outsourcing services. Sixteen interviews were conducted - eight for each of these business areas. The analysis focuses on the ways this organization establishes its identity and facilitates employees´ identification in those two work areas. The results show the efficacy of the organization´s actions since its employees appear to be proud, optimistic, secure, and confident in their careers with the company. Furthermore, they indicate a strong commitment and identification with the organization´s values, principles, beliefs, philosophies and objectives. This positive outlook is, in great part, due to the organization´s transparency regarding the management of employees´ careers. In addition, it shows that managing these expectations is very important since it makes possible a better alignment of the company´s existing psychological contracts, thus leading to the organization´s success in the sector where it competes.
Descrição: Arquivo:   
COVER, ACKNOWLEDGEMENTS, RESUMO, ABSTRACT, SUMMARY AND LISTS PDF    
CHAPTER 1 PDF    
CHAPTER 2 PDF    
CHAPTER 3 PDF    
CHAPTER 4 PDF    
CHAPTER 5 PDF    
CHAPTER 6 PDF    
CHAPTER 7 PDF    
REFERENCES AND APPENDICES PDF