The present thesis is the result of a research about the political and sociocultural scene instated since the redefinitions of labor rights regarding domestic employment and its representation in the fictional context. For this purpose, the soap opera Cheias de Charme (2012) was chosen as object of study because it was displayed during this moment of changing labor rights and also because the first soap opera aired by Rede Globo which main plot revolved around domestic work. We have observed this soap opera as a space of documental and collective memory due to its physycal preservation as an audiovisual product. Its narrative is tied to the present, which portrays and shares knowledge targeted at a general audience. Therefore, we aimed to analyze the construction of the characters of the patroa (the owner of the house) and the empreguete (the domestic worker), emphasizing (racial, social and sexual) markers socially associated o those identities and the conflicts emerging from the represented context, in which there was a possibility of social ascension, particularly through the analysis of episodes and elements found in the whole plot. Finally, we have traced relations between this soap opera and other audiovisual products.