Título: | SALES AND OPERATIONS EXECUTION (S AND OE): PRELIMINARY THEORETICAL FOUNDATIONS AND PRACTICAL IMPLICATIONS | ||||||||||||
Autor: |
MARYELE VIEIRA DE ARRUDA BENITES |
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Colaborador(es): |
LUIZ FELIPE RORIS RODRIGUEZ SCAVARDA DO CARMO - Orientador MARCELO XAVIER SEELING - Coorientador |
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Catalogação: | 28/MAI/2025 | Língua(s): | PORTUGUESE - BRAZIL |
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Tipo: | TEXT | Subtipo: | THESIS | ||||||||||
Notas: |
[pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio. [en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio. |
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Referência(s): |
[pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=70653&idi=1 [en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=70653&idi=2 |
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DOI: | https://doi.org/10.17771/PUCRio.acad.70653 | ||||||||||||
Resumo: | |||||||||||||
Sales and Operations Planning (S&OP) is a practice that integrates an
organization s business plans over a medium-term horizon (3 to 18 months).
However, recent events such as supply chain disruptions have challenged this
approach, requiring a more agile and short-term response. Sales and Operations
Execution (S and OE) then emerged, working over shorter time frames,
complementing S and OP by translating tactical plans into daily operational actions,
with more frequent updates. Despite its growing importance, S and OE is still little
explored in the academic literature. Therefore, this dissertation aims to deepen the
theoretical and practical understanding of S and OE, clarifying its importance in
companies that already use S and OP, in addition to identifying benefits, challenges
and guidelines for its implementation. To this end, the dissertation conducts a
multiple case study with two distributors - one in the oil and gas sector and the
other in the healthcare sector - that are implementing practices related to S and OE.
The benefits observed include greater agility and better alignment between areas.
Challenges include the lack of formalization of the process and the need for
integration between systems. The study also proposes a RACI matrix and a
framework to integrate S and OE and S and OP. The contribution is relevant both for the
academic community and for companies that want to improve their planning
execution in the short term.
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