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ETDs @PUC-Rio
Estatística
Título: EVALUATING THE DESIGN OF A PERFORMANCE MEASUREMENT SYSTEM FOR DOWNSTREAM LOGISTICS IN AN ENERGY COMPANY
Autor: MARIANA LISBOA MAXIMO
Colaborador(es): LUIZ FELIPE RORIS RODRIGUEZ SCAVARDA DO CARMO - Orientador
Catalogação: 02/FEV/2015 Língua(s): ENGLISH - UNITED STATES
Tipo: TEXT Subtipo: THESIS
Notas: [pt] Todos os dados constantes dos documentos são de inteira responsabilidade de seus autores. Os dados utilizados nas descrições dos documentos estão em conformidade com os sistemas da administração da PUC-Rio.
[en] All data contained in the documents are the sole responsibility of the authors. The data used in the descriptions of the documents are in conformity with the systems of the administration of PUC-Rio.
Referência(s): [pt] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=23976&idi=1
[en] https://www.maxwell.vrac.puc-rio.br/projetosEspeciais/ETDs/consultas/conteudo.php?strSecao=resultado&nrSeq=23976&idi=2
DOI: https://doi.org/10.17771/PUCRio.acad.23976
Resumo:
Performance Measurement System (PMS) is already a consecrated tendency among companies concerned with an entire and solid set of metrics, process and system to support performance assessment efficiently. The design of a PMS requires deep evaluation of the current measurement situation used, concrete managers engagement and clarity in the objectives and goals to be achieved with the new system. There is little research evidence that illustrates the transition between design and implementation phases of a PMS. Within this context, this dissertation presents a case study carried out at Petrobras concerning the design of a PMS for its Downstream Logistics Division and the preparation of its implementation. The value of applying some practices during design phase in order to prevent implementation problems is considered in the case. Throughout the initiative, conceptual ideas generated by the design team needed to be tested and sometimes adapted in order to provide a better implementation. As consequence, the transition between design and implementation phases revealed to be an important and delicate moment, directly responsible for the success of the PMS implementation. If definitions established and decisions taken during design phase are not properly addressed, it runs the risk of loosing the main purposes of the new system; this particular aspect is discussed in the dissertation regarding the case study observations.
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