The present thesis provides an analysis of of incivility whitin the public university s academic environment, encompassing several worker categories, from faculty to outsourced personnel. It examines horizontal, downward, upward, and selective incivility, including its direct and indirect consequences, repercussions, and effects on individuals well-being. Following project approval on Plataforma Brasil (CAEE: 60036922.7.0000.9047, number 5.514.064), we first developed and applied a semi-structured questionnaire consisting of 17 questions, utilizing a mixed-methods approach covering the themes of incivility, civility, and relational care. The present results highlight the actors involved in incivility, including targets, instigators, and underlying motives. Special attention was given to unreachable individuals who, despite not perceiving themselves as frequent targets, played complex roles in understanding this dynamic. Data were processed using IRaMuTeQ software, version 0.7, alpha 2, followed by content analysis. This led to the construction of the Interpersonal Relations Scale at Work, which reflects a spectrum ranging from unbearable to pleasant, relationships. On one extreme, unbearable relationships manifest as various forms of harassment and violence. On the other, pleasant relationships demonstrate care and civility serves as the neutral point. The results point to the urgent need for preventive measures and institutional interventions to cultivate a healthier academic environment based on respect, civility, and mutual care in relationships.