This dissertation presents results from a research about outsourced cleaning services in a mall (here referred as Triple A) from São Paulo. The purpose of this investigation was to analyze, from a sociological prism, a phenomenon that is rich in determination, whether they were economic, political or even ideological. In this regard, the neoliberal ideology progress standout, since it has been covered in the deregulation of the rights won from the workers in the historical process and the outsourcing deserves a special attention in the current scenario, where new attempts to deteriorate even more the living and working conditions are found in the PL 4302/98, approved in the National Congress and recently sanctioned by President Temer. In the process of this research, it was sought to know the workers experience in order to evaluate the invisibility and suffering induced by the working conditions that they are submitted. Starting with the reality comprehension as an infinite field of interrelations permeated by objectivities and subjectivities, which embraces relationships between subject and external object, subject and others subjects, and also the relationship with themselves, that is, the established working relationships. It was possible to understand and reflect the reality and the living conditions of the outsourced workers that occupy themselves from the cleaning through interviews and observations performed in the empirical research field. The internet was also used as a medium to obtain access to the testimonies from workers of the Passando a Limpo company (the fake name for the company that services for the Triple A mall) through their Facebook webpage. Moreover, it was performed a review and deepening of the bibliography investigation started in the research project. From the collected and analyzed data, it was possible to state that the working conditions and relationships of the workers are marked by an invisibility and hardship. It was also observed that the dehumanization inherent to the capitalist process bleeds with sophistication and splendors the malls at the expense of hard work of the outsourced workers.